Frequently Asked Questions
Payments, delivery times, compliance, credit rules — everything advertisers ask before ordering.
Which advertising platforms do you support?
We support Meta (Facebook & Instagram), Google (Search, Display, YouTube), TikTok and Microsoft (Bing) advertising. You can open accounts on any of these platforms through us, and ad credit works across all of them.
How does ad credit top-up work?
After your order is placed and payment is confirmed, our team loads the prepaid credit to your ad account within 24 hours (same-day where possible for enterprise packages). You receive full usage reporting and unused credit never expires.
What payment methods do you accept?
All orders are currently completed by bank card through our support team — place your order, then email [email protected] with your order number and we will send secure card payment details. Online payment for small orders is coming soon.
Is there a minimum spend?
The minimum ad credit package is $1,000. There is no minimum for account setup services, and managed plans can be cancelled at the end of any month.
Can I combine packages to reach my exact budget?
Yes. Quantities of any ad credit package can be combined to reach any total between $1,000 and $100,000 — for example, two $50,000 packages, or one $25,000 plus one $10,000 and five $1,000 packages.
How long does account setup take?
Account setup packages are delivered within 1–2 business days after payment confirmation. Managed service onboarding starts within 3 business days.
Do you require long-term contracts?
No. Account setup is a one-time service, ad credit never expires, and managed plans are month-to-month with no lock-in.
Which countries do you serve?
We work with advertisers worldwide. Our company is based in Denver, Colorado, USA, and our support team handles clients across North America, Europe, Southeast Asia and the Middle East.
Still stuck?
Our media buyers answer every email personally — usually within a few hours on business days.