Refund Policy

1. Overview

Because our services (account setup, ad credit funding, managed delivery) are operational and often delivered within hours of payment, refunds follow the rules below. If anything is unclear, email [email protected] before paying — we would rather answer first.

2. Ad Credit Packages

• Before loading: if payment was made but the Ad Credit has not yet been applied to your ad account, you may request a full refund within 7 days of payment.
• After loading: once credit is visible in your ad account, it is considered delivered and is non-refundable, except in the case of proven duplicate payment or payment error caused by us.
• Unused Ad Credit never expires and remains on your account.

3. Account Setup

• If we have not yet started configuration, you may cancel for a full refund at any time.
• Once the account has been opened, warmed or submitted for platform review, the setup fee is non-refundable — the work has been performed.
• If a platform rejects an account application for reasons not attributable to you, we will retry once at no cost or refund 50% of the setup fee.

4. Managed Service

• Monthly plans can be cancelled any time before the next billing cycle; no refund for the current cycle once the month has started.
• If no work has been performed in the current cycle, we will refund that cycle in full.

5. Duplicate & Erroneous Payments

Payments made in duplicate, in the wrong amount, or due to our invoicing error are always refunded in full or credited, at your choice.

6. How to Request

Email [email protected] from the email address on the order with your order number and reason. Approved refunds are returned to the original payment method within 10 business days.

7. Chargebacks

Please contact us first — most issues are resolved faster by email. Abusive chargebacks on delivered services may result in suspension of service and referral to collections.